You should always be able to find our full portfolio of products, including all our flavours, on cue-vapor.com. CUE products can also be purchased from our verified retailers. You can find your nearest store here.
Occasionally you may insert a pod and notice that no vapor is produced when you inhale. If your CUE 2.0 Vapor device is charged and this happens, all 3 LED lights will blink red. Simply remove the pod and clean the two connection points on the pod with a swab or tissue making sure they are dry and not covered by anything. Also, clean the spring loaded connection points in the device. When doing this please make sure you press down on the connection points/springs 2-3 times. Please visit our Trouble shooting page for more advice here.
Assuming the pod still has liquid in it, regular cleaning ensures optimal performance of your pods. To clean a pod, detach it from the CUE 2.0 device (battery) and clean it with a soft cloth. To clean the 2 connection points at the bottom of the pod we recommend you use a cotton swab to ensure there is no debris impacting the connection to the CUE 2.0 device. If you are using a refillable pod, ensure it is filled with e-liquid, or you may need to replace the pod with a new refillable one. For More trouble shooting advice click here.
Yes, we do, click on Warranty in the footer for details You can also register your products there. At CUE we believe you should have confidence in your vaping experience whichever product you choose to purchase from us. As a valued customer you benefit from our standard 6-month warranty on our device along with a variable warranty on our pods. Exclusions may apply.
All new devices and accessories come with a warranty against fault. This means that if your device or accessory stops working properly during the applicable warranty period and all warranty conditions are met, we can replace or repair it free of charge. For more information, please click on warranty in the footer or click here to register.
We are pleased to provide next day delivery. Please place your order before 4pm Monday to Friday and we will aim to ship it on the next day excluding weekends and bank holidays. Please see our Delivery & Return policy for more information.
Our e-liquids are comprised of four main ingredients. Propylene Glycol (PG), Vegetable Glycerine (VG), Flavouring & Nicotine.
Occasionally you may insert a pod and notice that no vapor is produced when you inhale. If your CUE Vapor device is charged and this happens, all 3 LED lights will blink red. Simply remove the pod and clean the two connection points on the pod with a swab or tissue making sure they are dry and not covered by anything. Also, clean the spring loaded connection points in the device. If you experience a burnt taste, this might indicate that you need to refill your pod or replace it with a new refillable pod.. For More trouble shooting advice click here.
Your device should be charged using the USB cable provided by CUE and an appropriate power source. Check your user manual for further instructions. For More trouble shooting advice click here.
CUE e-cigarettes are designed exclusively for adult smokers and adult users of nicotine products. They're not suitable for: people under the age of 18; people who are allergic/sensitive to nicotine; pregnant or breast-feeding women; people who should avoid tobacco or nicotine products for medical reasons; people with an unstable heart condition, severe hypertension or diabetes.