Money-Back Guarantee Policy
CUE Vapor Money-Back Guarantee Policy At CUE Vapor, we take pride in delivering top-quality products and ensuring customer satisfaction. We understand that purchasing a product online may sometimes require a leap of faith. That's why we are pleased to introduce our Money-Back Guarantee Policy, designed to provide you with peace of mind and a risk-free shopping experience.
Policy Details: If, for any reason, you are not fully satisfied with your CUE Vapor product within 14 days from the date of delivery, we offer you a hassle-free solution. You have the option to return the purchased items to us and receive a full refund of the purchase price, excluding any shipping charges.
How to Request a Refund: Contact Customer Support: Reach out to our dedicated Customer Support team at
info@cue-vapor.com within 14 days from the date of delivery to initiate the refund process. In your communication, please provide your order details and explain the reason for your return. This helps us improve our products and services.
Return the Items: Once you've contacted us and your eligibility is confirmed, you will receive instructions on how to return the product(s) to us.
Refund Process: After we receive the returned items and verify their condition, we will process your refund. Please allow a reasonable processing time, and the refunded amount will be credited back to the original payment method used for the purchase.
Important Notes:
- The Money-Back Guarantee is applicable only to products purchased directly from the CUE Vapor website.
- The guarantee is valid for 14 days from the date of delivery as indicated on the tracking information.
- Items including used pods and the device ,must be returned in their original packaging, and need to be in good condition to qualify for a refund.
- The refund will exclude any shipping charges paid during the original purchase.
- CUE Vapor reserves the right to deny a refund if the returned items are not in satisfactory condition or if the return request falls outside the 14-day window.
- At CUE Vapor, your satisfaction is our priority, and we are committed to delivering products that meet your expectations. If you have any questions or concerns regarding our Money-Back Guarantee Policy, please don't hesitate to contact our Customer Support team.
Thank you for choosing CUE Vapor. We appreciate your trust in us!